Cet article est une traduction de mon article original, datant de l’époque où je travaillais encore chez Bankin’.
On cherche souvent des métriques précises de mesure d’expérience utilisateur pour nous permettre de quantifier la perception de notre travail. Depuis quelques temps j’utilise une méthode appelée UMUX-Lite, un questionnaire extrêmement court qui permet d’évaluer l’expérience ressentie par les utilisateurs & utilisatrices en terme de facilité d’utilisation et de réponse aux besoins.
L’UMUX-Lite s’articule sur deux questions très simples et une échelle de réponse de 1 à 7 :
Est-ce que (cette app / ce service) réponds à mes besoins ?
User feedbacks come from many places: user surveys, in-depth user interviews, app store comments, social networks feedbacks, beta feedbacks, support tickets, … It can be overwhelming to naviguate this flow of data and after some time you might wonder: what the f*** do I do with all this data?
Learning how to use quantitative user feedbacks that goes beyond analytics can be complicated. I had to search a way to gather all those feedbacks, give them value and learn how to analyze and navigate through them. Thanksfully, after some tool comparison I ended up chosing Productboard.
I started by importing…
“If I had asked people what they wanted, they would have said faster horses.” is perhaps the most misused quote in the world (and was never said by Henry Ford by the way).
While its signification is quite clear (people wanted things to go faster, they expressed a clear need), it’s now used to justify any idea: “People wanted a faster horse, I gave them avocado-chocolate-syrup”.
People tend to fall in love with their idea, not with a problem to solve.
This fallacy leads to a lot of the problems we encounter today in Product Design. Often, when starting a…
The Design Sprint is a methodology made by Jake Knapp from Google Ventures that aims to develop and test an idea in the span of only four days. It’s a powerful tool used to directly confront your ideas with your users while avoiding wasting too many financial assets.
Having led many Design Sprints with diverse teams, I wanted to share some tips and tricks I found useful, things that require attention to be able to organize a successful Design Sprint, so watch out here they come!
I wanted to take some time in this second part to present my pet peeve: The UMUX-Lite survey. It’s a short tool that I use to quantify the experience of my users with our app. I searched far and wide for a tool to quantify this experience as I needed a tool that was both accessible and where users could answer quickly.
The UMUX-Lite survey consists of two simple questions ranked on a scale of 1 to 7.
Does (this app) meets my needs?
Does (this app) is easy to use?
This will be the first post about some tools I use to track my users in my work as a UX designer & researcher. I met the Net Promoter Score years ago, as a way to (and I quote) “Track our users' satisfaction”. Since then, the NPS has been one of the tools I use not to track the global satisfaction of our users but for what it is meant to answer: Do our users recommend our app/service or not?
The NPS works with a simple question:
“How likely are you to recommend our service to your friends, colleagues &…
Reading 21 lessons for the 21st century makes we wonder how we could develop ownership on our own data / digital identity. We tend to rely on states, but they can be quite slow to move, evolve, especially when we look at how fast the digital landscape is moving. Therefore there is perhaps a room for a personal digital identity system which would allow us to give / remove access to our personal data and to to keep those informations up to date.
First I thought about a blockchain solution, allowing us to secure our data, but then I realized…
This year a lot of my reading where going around the same subject : How not to give a fuck. It’s strange that nowadays we end up reading something that should really be natural, even spontaneous. It always felt strange that we slowly switched from a world where you had the right not to care about some subjects (not even in a violent way, just not to take position), to a world of constant shoutings, personal vendettas and small wars.
So it’s strange to say it this way, but I now reclaim the right not to care about some subjects…
It’s funny how this simple thing has eluded me for so many years (and still eludes me from time to time). Something as simple as saying “no”,“I won’t”, “I can’t”. I’ve spent so many years running after time, saying yes all the time, abiding to things I didn’t want to do, investing energy I didn’t have, forcing myself to be someone I wasn’t or to do things that only pulled me down further.
But I wouldn’t say it was a fear to say “no” in fact. I think it was going way deeper than not being able to say that…
For a decade now and with a surprising increase during the last years, I tend to encounter a lot of words used without any interest for their basic definition, thinking only about creating or increasing some “wow” factor. Those words I keep seeing? Exclusivity, Groundbreaking, Revolutionary, Unique, Innovation, … While at some point this tendency was limited to marketing (and which is part of well… their job), this spread to the general public (and I fell for this several time too).