User feedbacks come from many places: user surveys, in-depth user interviews, app store comments, social networks feedbacks, beta feedbacks, support tickets, … It can be overwhelming to naviguate this flow of data and after some time you might wonder: what the f*** do I do with all this data? Learning…

“If I had asked people what they wanted, they would have said faster horses.” is perhaps the most misused quote in the world (and was never said by Henry Ford by the way). While its signification is quite clear (people wanted things to go faster, they expressed a clear need)…

The Design Sprint is a methodology made by Jake Knapp from Google Ventures that aims to develop and test an idea in the span of only four days. It’s a powerful tool used to directly confront your ideas with your users while avoiding wasting too many financial assets. Having led…

I wanted to take some time in this second part to present my pet peeve: The UMUX-Lite survey. It’s a short tool that I use to quantify the experience of my users with our app. …

This will be the first post about some tools I use to track my users in my work as a UX designer & researcher. I met the Net Promoter Score years ago, as a way to (and I quote) “Track our users' satisfaction”. …

I’ve never had the feeling that I was reading that much, or that I was doing something that looked so impossible to a lot of people. But as friends asked me this question several times, I came to realize that I was indeed reading a lot more than the usual…

I’ve always felt a bit distant from the LGBT world, felt like I didn’t fit in, that it wasn’t a place for me at all. But I came to think, thanks to the book Quiet by Susan Cain, that the main problem I have with the LGBT world is that…