Cet article est une traduction de mon article original, datant de l’époque où je travaillais encore chez Bankin’.
On cherche souvent des métriques précises de mesure d’expérience utilisateur pour nous permettre de quantifier la perception de notre travail. Depuis quelques temps j’utilise une méthode appelée UMUX-Lite, un questionnaire extrêmement court…
User feedbacks come from many places: user surveys, in-depth user interviews, app store comments, social networks feedbacks, beta feedbacks, support tickets, … It can be overwhelming to naviguate this flow of data and after some time you might wonder: what the f*** do I do with all this data?
“If I had asked people what they wanted, they would have said faster horses.” is perhaps the most misused quote in the world (and was never said by Henry Ford by the way).
While its signification is quite clear (people wanted things to go faster, they expressed a clear need)…
The Design Sprint is a methodology made by Jake Knapp from Google Ventures that aims to develop and test an idea in the span of only four days. It’s a powerful tool used to directly confront your ideas with your users while avoiding wasting too many financial assets.
Having led…
I wanted to take some time in this second part to present my pet peeve: The UMUX-Lite survey. It’s a short tool that I use to quantify the experience of my users with our app. …
This will be the first post about some tools I use to track my users in my work as a UX designer & researcher. I met the Net Promoter Score years ago, as a way to (and I quote) “Track our users' satisfaction”. …
Reading 21 lessons for the 21st century makes we wonder how we could develop ownership on our own data / digital identity. We tend to rely on states, but they can be quite slow to move, evolve, especially when we look at how fast the digital landscape is moving. …
This year a lot of my reading where going around the same subject : How not to give a fuck. It’s strange that nowadays we end up reading something that should really be natural, even spontaneous. …
It’s funny how this simple thing has eluded me for so many years (and still eludes me from time to time). Something as simple as saying “no”,“I won’t”, “I can’t”. …
For a decade now and with a surprising increase during the last years, I tend to encounter a lot of words used without any interest for their basic definition, thinking only about creating or increasing some “wow” factor. Those words I keep seeing? …
